Gaming is for fun, not stress. Khelo wants you to play with joy and take care of yourself and your family. You'll find all responsible gaming guidance here, plain and simple.
Our Commitment
Gaming on Khelo should always be enjoyable and safe. We understand that when gaming gets out of control, it can seriously impact your personal life, family, and finances. That's why we're committed to building a responsible gaming culture from the ground up.
As online gaming grows in Bangladesh, so does the need for responsible play. Khelo is more than a gaming platform — we want every player to stay informed, respect their limits, and put time with family and friends first.
Responsible gaming doesn't mean giving up gaming. It means playing the right amount, at the right time, with the right mindset. On Khelo, you control your own deposit limits, session times, and loss limits — so gaming always stays fun.
Remember — gaming should never be seen as a source of income. It's entertainment, and both winning and losing are a natural part of it. Building responsible gaming habits means you'll enjoy it more in the long run.
Khelo's responsible gaming policy is built to international standards. We regularly update our policy and add new player protection tools.
Follow these practices for healthy gaming habits
Set a budget before you play and stick to it.
Don't chase your losses by placing bigger bets.
Avoid playing continuously beyond a set time limit.
Never play with borrowed or loaned money.
Always prioritize time with family and friends.
Avoid gaming when you're feeling stressed or depressed.
Our Safeguards
We have multiple tools and safeguards in place to protect every player.
You can set your own daily, weekly, or monthly deposit cap. Once a limit is set, it cannot be exceeded.
Khelo will automatically alert you if you exceed your set playtime. You can also set a maximum session duration yourself.
If your losses exceed a set amount, your session will end automatically. This helps prevent impulsive overbetting in the heat of the moment.
If you need a short break, you can pause your account for anywhere from 24 hours to 30 days. Logging in will not be possible during this period.
If you feel you need a longer break from gaming, you can request self-exclusion for a period of 6 months to 5 years.
Our support team is here for you 7 days a week, around the clock, for any gaming-related concerns. Don't hesitate to reach out.
Set Your Own Limits
Log in to Khelo and go to Account Settings to set or adjust any of the limits below at any time. Lowering a limit takes effect immediately; increasing one requires a 24-hour waiting period.
Update SettingsWarning Signs
If you notice the signs below, your gaming habits may be getting out of control. Take a break or seek support immediately.
You're spending money meant for bills on gaming, borrowing to play, or placing bigger bets to chase losses.
You're hiding your gaming from family or friends, unable to stop playing, or feeling restless when you're not playing.
You're thinking about gaming constantly, getting angry when you lose, or feeling depressed.
Protection Tools
Once you register on Khelo, these tools are available directly from your account at any time.
Set your own maximum deposit amount on a daily, weekly, and monthly basis.
A pop-up reminder will appear every 30/60 minutes showing how long you've been playing.
Self-exclude your account for a period of 6 months to 5 years.
Take a temporary break for anywhere between 1 to 30 days.
Step by Step
Log in to your Khelo account and click the profile icon in the top right corner.
Select the "Responsible Gaming" option from the menu.
Enter whichever limit you need — deposit limit, session time, or loss limit.
Once confirmed, your limit takes effect immediately. You'll receive a confirmation via SMS or email.
Self-Assessment
Answer the following questions honestly. If more than 2 answers are "Yes", consider seeking support.
Have you spent more than your budget on gaming?
Have you ever tried to stop gaming but couldn't?
Have you been playing more to chase your losses?
Have you had arguments with family over gaming?
Are you having trouble focusing on work or studies?
Have you borrowed money or dipped into your savings to fund your gaming?
If more than one of the above answers is "Yes", please contact the Khelo Support Team today or activate the self-exclusion feature.
Age Verification
Khelo is strictly for users aged 18 and above. Age verification is required at registration and before the first withdrawal. Any account found to belong to a minor will be closed immediately.
You must provide your date of birth. Registration will not be completed if you are under 18.
Age must be verified with a national ID card or passport.
If you have any concerns, contact our support team directly and we'll act promptly.
Help & Resources
Gaming addiction is a recognized mental health condition — there's no shame in it. Asking for help takes courage. Seek professional support alongside Khelo's resources.
For mental health support in Bangladesh, reach out to Kaan Pete Roi helpline. Trained counselors are available to help.
See a psychologist or counselor. Gaming addiction is treatable, and many people have successfully recovered.
Confide in someone you trust. They can help you find your way back.
Email our Support Team directly. We'll assist you with full confidentiality.
FAQs
Start Responsibly
Join Khelo with a commitment to responsible gaming. We'll make sure your experience stays fun and safe every step of the way.
By registering, you agree to Khelo's Responsible Gaming policy and Terms & Conditions.